How long is my pass/ticket good for?

Your pass/ticket is good for one year from the date of purchase. (Single Use: Each attraction can be visited only once)

Do I have to use my combo passes in a certain order?

No. You can visit the attractions in any order that you would like.

What do I do if I lose my pass/ticket?

Bring your receipt to any of the attractions listed on the pass/ticket and we can recover your pass for you.

Can I purchase my passes/tickets online?

Yes. Click on the following link to start your purchase: Buy Tickets Online

Where can I redeem my online order?

Bring your printed confirmation with bar code to the venue chosen or any of the attractions listed on the FUN PASS and we will provide you with all the passes/tickets in your order. You can also use your smartphone at any of the attractions listed on the FUN PASS. Please ensure that your phone screen is clear and legible. It is recommended you come to the main SkyWheel booth at the wheel for quicker service.

Can I use my smartphone to redeem my order or do I have to print it?

For tickets purchased online you can use your smartphone at any of the attractions listed on the FUN PASS. Please ensure that your phone screen is clear and legible.

How can I purchase tickets or passes as a gift?

You can buy as a gift, although the recipient must be listed on the order to redeem in person at the SkyWheel with valid ID (ie. licence, gov't photo ID.)

What is the Pass/Ticket Sales Policy?

Ticket Sales Policy Summary

Vendor Information:
HOCO LTD., 4960 Clifton Hill, Niagara Falls, ON. L2G 3N4, Canada.
Core Cashless Inc., 10932 Strang Line Rd., Lenexa, Kansas 66215, United States

Refunds:
No refunds for online tickets. All sales are final without exceptions.

Terms of Delivery (In-person Pickup Only):
Printable confirmation with barcode provided at the end of the online order. Bring the confirmation to the chosen HOCO LTD. Attraction on the visit day. Valid for one year. No liability for delivery delays. ATTRACTION may require original confirmation and may refuse entry if tampered with.

Prices and Taxes:
Prices exclude taxes. Vouchers are non-transferable, non-replaceable, and not redeemable for cash. No refunds or exchanges. Bearer assumes all risks.

Admission and Safety:
No guaranteed admission for advance purchases. First-come, first-served basis. HOCO LTD. reserves the right to close attractions without notice for safety reasons. Operating hours subject to change due to weather conditions.

Personal Information:
Express consent required for purchase. Information shared with the requested ATTRACTION. Credit card information secure and not shared after the transaction with HOCO LTD.

Payment and Security:
Online payment via VISA and Mastercard in Canadian Dollars. Secure transactions with full encryption. PCI-compliant solution. Credit card details not shared with other entities.

Cancellation Policies:
No changes, refunds, or transfers after completing the order.

Transportation and Parking:
No transportation included. Additional parking fees may apply.

Lost or Stolen Tickets:
Tickets treated like cash. HOCO LTD. cannot replace lost or stolen tickets. Use by anyone other than the purchaser results in confiscation without refund.

Release of Liability:
Ticket holder assumes all risks. Releases HOCO LTD., Core Cashless, and affiliates from liability.

Policy Updates:
HOCO LTD. reserves the right to amend the policy. Periodically check for updates and amendments.